The important role of the employee is a one day course designed to help the employee understand the importance they play in the day to day success of their workplace. It is an opportunity for individuals to embrace their position in the company while maximizing their growth and potential as a valued employee. Success begins with the employee, first recognizing the value of the customer and hence how vital they are to the day to day provision of optimum service.
This course will help frontline staff understand and appreciate that they are the first impression of your business and their performance can therefore strengthen or weaken your company’s image based on their attitude.
• Your customer is the key to the success of your business
• The importance of customer satisfaction
• Going above and beyond
• Know your company
• Appearance does matter
COST
$125 (Members)
$200 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available behind Food For Thought/The Bistro on Mary Street.
INSTRUCTOR
CLICK HERE for a biography of our instructor, Ms. Catherine Tyson