The first impression and assessment of an organisation by potential clients, customers and suppliers is often based upon their contact with the firms' Receptionist.
The course will enable participants to increase their effectiveness in: projecting a professional image, information exchange, active listening, complaints handling, and generating greater customer satisfaction.
What and how something is said either in person or over the telephone can build goodwill and create satisfactory relations. This course will cover many of the skills necessary for the modern office Receptionist.
Topics covered in this one-day course include:
- Duties, responsibilities and qualities of a successful receptionist
- The art of message taking and reporting
- Interacting with people in different settings
- Taking control of difficult situations
- Effective communication with colleagues and clients
- Time management
- Effective use of voice and speech
- Developing a professional image
COST
$125 (Members)
$200 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available behind Piccolo's Restaurant on Mary Street.
INSTRUCTOR
CLICK HERE for a biography of our instructor, Ms. Catherine Tyson