Conflict-management and dealing with difficult customers are essential business skills for all staff!

Come learn how to turn clouds into rainbows, and boost customer-satisfaction levels!

Transforming customer conflict into customer satisfaction is hard, but it’s worth it. Becoming a conflict manager is a great way to show your customers you care about their needs and wants, and caring, insightful exchanges result in happier repeat customers & more efficient managers and front-line staff. Plus, it means you don’t have to deal with upset customers. . .win--win!

This course is part of the CDC Workplace_Essentials curriculum

CANCELLATION POLICY:

CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT

PARKING

Parking is available in any VISITOR designated parking slot.

INSTRUCTOR BIO:

Julie McLaughlin, Director of RESOLVE, has over 15 years experience developing and delivering training programs for executives, managers and support staff. She routinely conducts training needs analyses for new and prospective clients and has worked directly with various corporations, government agencies and schools in the Cayman Islands to tailor-make training and executive coaching programmes around their specific needs.

In addition to her training experience, Julie has extensive knowledge of organizational development and strategic change, particularly focused on interpersonal communication, employee relations, team building and group problem solving. She has been a certified mediator since 1995 and is certified to provide advanced training in corporate mediation, multi-party mediation, and large group facilitation.

Julie has been a trainer for the Chamber of Commerce since 2009. She has a Bachelor of Arts degree in Economics from Davidson College in North Carolina and a Masters of Science degree in Conflict Resolution from the University of Bradford, UK.

Your Email:
Your Question:	Send Question

Dealing with Difficult Customers - 7 November 2019 .wc-legacyPageTitle, .GeneralHeader, .HeaderStyle1, #wc-eventDetailsPageTitle, #wc-eventRegistrationPageTitle { display: none!important; }

Sponsors

Related Links

Attendees

Questions

Quicklinks

Connect with the Chamber

eNewsletter

Dealing with Difficult Customers - 7 November 2019