Customer service has become a key point of differentiation for many businesses. Customer retention and increased market share can be achieved by consistently delivering a superior level of service.
Providing exceptional service can create the opportunity to build loyalty and win over additional business from existing clients. Taking your service level from satisfactory to exceptional and building loyalty within your customer base starts with employee awareness.
Topics covered in this one-day course include:
- Understanding and demonstrating exceptional service
- Tactics in creating customer loyalty
- Building rapport in business relationships
- The interplay between customer loyalty, market share and business results
COST
$125 (Members)
$200 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available behind Food For Thought/The Bistro on Mary Street.
INSTRUCTOR
CLICK HERE for a biography of our instructor, Ms. Glenda Davidowski
Macdonald Square Building, 2nd floor
51 Fort Street
Next door to the George Town Town Hall
Across the street from the Library
Parking available behind Food For Thought/The Bistro on Mary Street