In reality, most customer service representatives really do think service matters, however they often neglect or fail to remember those basic behaviors that send a caring message to your clients.
It's also easy for them to forget the important role they play in your organizations success. Whether you have employees who have not learned how to provide excellent services or ones who have fallen into the "it doesn't matter" mindset, this course will provide information and inspiration to get your employees to care about service and understand that service does matter to your business.
Topics covered in this one-day course include
- The state of customer service today and why it matters
- Customer service behaviours
- Demonstrating respect for all customers
- Listening techniques and understand customer expectations
- Identifying ways to most effectively help customers
- Managing encounters with difficult customers
- Why customers leave and what you can do to prevent it
COST
$125 (Members)
$200 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available behind Food For Thought/The Bistro on Mary Street.
INSTRUCTOR
CLICK HERE for a biography of our instructor, Ms. Glenda Davidowski
Macdonald Square Building, 2nd floor
51 Fort Street
Next door to the George Town Town Hall
Across the street from the Library
Parking available behind Food For Thought/The Bistro on Mary Street