A customer complaint is often the first 'warning sign' that a customer is unhappy. Handled well, that complaint becomes a 'lifeline' and chance to rebuild the customer relationship. Handled poorly, that customer may go elsewhere.
Demanding customers are sending companies scrambling to find ways to salvage damaged relationships and avoid the direct impact customer loss can have on your reputation and bottom line.
This course covers the complete complaint management process from initiation to conclusion.
Topics covered in this one-day course include:
- The importance of customer complaints
- Listening to the dissatisfied customer
- Recording customer complaints and the use of logs
- Taking actions to remedy dissatisfaction
- Accountability and ensuring customer satisfaction
COST
$125 (Members)
$200 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available behind Food For Thought/The Bistro on Mary Street.
INSTRUCTOR
CLICK HERE for a biography of our instructor, Ms. Glenda Davidowski
Macdonald Square Building, 2nd floor
51 Fort Street
Next door to the George Town Town Hall
Across the street from the Library
Parking available behind Food For Thought/The Bistro on Mary Street