This course will provide participants with an introduction to and overview of managing disputes at work by using an interest-based problem solving model. The information provided will help with managing both conflicts in which the participants are a party and conflicts between individuals they manage.
In introducing the interest-based problem solving model, particular focus will be placed on identifying ‘negative conflict’, understanding participants’ individual conflict management styles and providing participants with tools to successfully manage interpersonal disputes that arise through their daily activities.
Targeted Audience -
The one day course is intended for anyone who is in a position to help manage conflict in the workplace including but not limited to:
- Front-line and departmental managers
- Team leaders and team facilitators
- HR professionals
- Supervisors
Event Outcomes -
By the end of the course, participants will be better able to:
- Distinguish between the negative and positive aspects of conflict.
- Identify and evaluate several different responses to conflict.
- Understand the differences between interest-based and positional conflict management.
- By using the interest-based problem solving model, improve on their own response to conflict and help colleagues handle conflict more effectively.
Specific Topics Covered:
- Identifying when conflicts in the workplace have become problematic and need to be resolved.
- Understanding conflict management styles and choosing the appropriate method for dealing with various conflict situations.
- Managing YOUR conflict: Practice for addressing difficult situations effectively and with confidence.
- Managing OTHERS conflict: Introduction of specific skills for diffusing anger, active listening, and moving individuals from positions to interests and needs.
COST
$125 (Members)
$200 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available behind Piccolo's Restaurant on Mary Street.
INSTRUCTOR
CLICK HERE for a biography of our instructor, Ms. Julie McLaughlin