Inevitably, from time to time, employees will feel disgruntled about aspects of their working lives. This may be due to the behaviour of work colleagues, the attitude of managers, the operation of an organisation policy, thwarted ambitions and a whole host of other reasons.
If the culture within the organisation is such that the employees feel that there are no means of raising their concerns, then these issues are unlikely to be resolved. There are a variety of potential outcomes, one of which is that employees become more and more discontented and ultimately may decide to leave.
Employers therefore need to have well written grievance procedures in place that encourage employees to raise their complaints without fear of reprisal. Further, they need to ensure that when grievances are raised, they are handled sensitively and effectively.
HR officers, their assistants, managers, supervisors, and owners of small/medium businesses will find this seminar beneficial.
Topics covered in this one-day course include:
- What is a grievance and examples
- Common issues of grievances and related procedures
- Individual versus collective matters
- Benefits of formal written procedures
- The impact of poor handling of grievances
- Overlap with disciplinary procedures
- The right to raise a grievance
- Conducting an investigation and a hearing
- Making the right decision and the outcome of grievance hearings
- Grievances related to bullying and harassment
COST
$150 (Members)
$225 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available in any VISITOR designated parking space.
INSTRUCTOR
CLICK HERE for a biography of our instructor, Mr. Graham Wood