THIS EVENT HAS BEEN RESCHEDULED UNTIL 11 SEPTEMBER 2007
Getting and Keeping Customers is a one day course designed to help service staff understand what they need to do to render excellent service. This course helps your staff understand the important aspects to obtaining new customers and things your company can do to increase customer loyalty.
- Learn to remember customer’s names with ease.
- Learn how to use probing questions to learn a customers needs.
- Learn how to build trust and improve relationships with your customers.
- Learn the key features of customer service.
- Review the knowledge needed of products, services, policies and interpersonal skills to render outstanding service.
COST
$125 (Members)
$200 (Future Members)
PARKING
Parking is available behind Food For Thought on Mary Street.
INSTRUCTOR
Rod Waddell is an international consultant in management development, human resources and staff training. He has numerous clients in the Fortune 500 Group in North America as well as more than 20 years experience in the Cayman Islands.
He has conducted seminars and workshops for the Cayman Islands Chamber of Commerce for more than 12 years. Mr. Waddell has a Bachelor's degree in Psychology and a Master's degree in Counseling from the University of Central Florida.