The important role of the employee is a one day course designed to help the employee understand the importance they play in the day to day success of their workplace. It is an opportunity for individuals to embrace their position in the company while maximizing their growth and potential as a valued employee. Success begins with the employee, first recognizing the value of the customer and hence how vital they are to the day to day provision of optimum service.
This course will help frontline staff understand and appreciate that they are the first impression of your business and their performance can therefore strengthen or weaken your company’s image based on their attitude.
• Your customer is the key to the success of your business
• The importance of customer satisfaction
• Going above and beyond
• Know your company
• Appearance does matter
COST
$125 (Members)
$200 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available behind Food For Thought/The Bistro on Mary Street.
INSTRUCTOR
Catherine Tyson has conducted and facilitated various workshops and seminars here and abroad in the area of self development. Having taught at the International College of the Cayman Islands and ITLD, she specializes in the areas of Sociology, Marriage and Family Therapy and Career Counseling. She is currently a full time manager with the CI Government in the area of Human Services. Ms. Tyson has a Master of Social Work Degree from Barry University in Florida
Macdonald Square Building, 2nd floor
51 Fort Street
Next door to the George Town Town Hall
Across the street from the Library
Parking available behind Food For Thought/The Bistro on Mary Street