This course is designed to help the employee understand the important role they play in the day to day success of their workplace. It is an opportunity for individuals to embrace their position in the company while maximising their growth and potential as a valued employee.
Success begins with the employee first recognising the value of the customer and hence how vital they are to the day to day provision of optimum service.
This course will help frontline staff understand and appreciate that they are the first impression of your business and their performance can strengthen or weaken your company's image based on their attitude.
Topics covered in this one day course include:
- The importance of customer satisfaction
- Going above and beyond
- Know your company
- Appearance does matter
COST
$150 (Members)
$225 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available in any VISITOR designated spot.
INSTRUCTOR
CLICK HERE for a biography of our instructor, Ms. Catherine Tyson