Today’s work place is filled with a greater diversity of people and problems than ever before. Conflict is a major source of stress for the staff and management alike. Mismanaged Conflict can easily overshadow everything else at work resulting in decreased productivity, raw relationships, loss of business. In short, it wastes energy, time and money.
Each of us has a way of dealing with conflict that minimizes the emotional trauma that we experience. Right or wrong, we typically use the same strategy for many different types of conflict situations. If we use limited ways of resolving conflict then our success will be limited as well. Effectively responding to conflict is an essential skill for staff and managers alike.
Conflict To Collaboration
“Not everything that is faced can be changed, but nothing can be changed until it is faced.” James Baldwin
This one day course provides participants with insights into their own conflict management strengths and weakness. Each participant will complete a conflict management self assessment. This instrument pinpoints personal conflict management styles, as well as, teaches proven strategies for resolving with most common causes of conflict at work.
By the end of the conflict management training course participants will be able to:
- Use a conflict survey to identify the personal strengths and weaknesses
- Identify different types of conflict at work and select the best strategy to resolve them quickly and quietly.
- Use assertive behavior rather than aggressive or passive behavior
- Defuse conflict using an easy to follow five step method to gain control and mitigate losses.
- Use body language and active listening to defuses escalating conflict situations.
- keep your cool and stand your ground while reaching a resolution
- Save time – learn to resolve conflicts before cross communication turn into roadblocks.
COST
$125 (Members)
$200 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available behind Food For Thought/The Bistro on Mary Street.
INSTRUCTOR
CLICK HERE for a biography of our instructor, Mr. Rod Waddell
Macdonald Square Building, 2nd floor
51 Fort Street
Next door to the George Town Town Hall
Across the street from the Library
Parking available behind Food For Thought/The Bistro on Mary Street