This one day course is designed to help support staff manage themselves and their boss’s responsibilities more effectively and is also geared for anyone who wishes to improve their effectiveness in the workplace.
PROGRAM CONTENT:
MANAGING YOURSELF
- Your boss and you as a professional. Review the key qualities and responsibilities that make a person a professional.
- Learn how to build a professional relationship with your boss and others that you meet.
- Learn how to set personal goals that will achieve results. Establish goals to be achieved in the next six months.
- Learn how to give or receive instructions that are clearly understood and remembered.
- How to avoid the most common listening mistakes.
- Use the rules of life to your advantage. Exceed the expectations of others.
- Learn to identify and manage your moments of truth.
MANAGING YOUR BOSS
- Review the various management style and communication styles of bosses and learn how to manage each style.
- Learn how to organize your boss for greater overall effectiveness.
- Learn how to use probing questions to determine what others want.
- Understand the body language of bosses.
- Practice being assertive and improving your communication skills in dealing with bosses.
- Learn how to cope with difficult bosses.
- Understand why peers and bosses act the way they do.
WHAT YOU WILL LEARN
- How to optimize your success at work.
- How to manage your boss’ office to achieve greater efficiency.
COST
$150 (Members)
$225 (Future Members)
CANCELLATION POLICY:
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
PARKING
Parking is available in any VISITOR designated parking slot.
INSTRUCTOR
CLICK HERE for a biography of our instructor, Mr. Terry Carson