A service mentality starts with changing the perception that external customers are the only ones that matter.
Some employees do not realise that others within an organisation are in fact customers and the level of service provided to these internal customers is critical to overall service. There is a direct link between internal and external customer service; improving internal service will in turn lead to better overall customer service.
This course illustrates the six essential steps for improving internal customer service and helps participants understand the importance of internal service relationships.
Topics covered in this one-day course include:
- Internal and external customer needs
- Key components of internal/external service
- Making coworkers feel like valued customers
- Six steps to improved service
- Preventing internal service issues
- Making realistic service commitments
COST
$150 (Members)
$225 (Future Members)
INSTRUCTOR
CLICK HERE for a biography of our instructor, Ms. Catherine Tyson