BritCay transfers staff to remote working model

British Caymanian Insurance Company Limited (BritCay) has closed its offices effective Wednesday, 25 March, and has transferred all employees to a remote working model. The company will continue to service clients without any disruptions.

General Manager John Cameron said: “Further to recent developments and the Cayman Islands’ Governments guidance for all residents to stay at home, we have taken the step to transfer all our staff to a remote working model.

This decision was not taken lightly but is made in an effort to minimize the COVID-19 threat and contain the transmission of the virus. It also ensures that we are compliant with the most updated health recommendations to ensure that we protect the wellbeing of our staff and do not expose them to any unnecessary risk.

While you can expect changes to our current business and customer management processes as the situation progresses, you can be assured that we will take every precaution to ensure that our clients continue to access quality insurance coverage and the level of service that you have become accustomed to.”

The closure of the office and remote business model will continue until further notice.

As a continued reminder, clients can continue to renew their policies, pay premiums, file claims and get insurance quotes by accessing the following:

BritCay Medical

For queries related to claims, customer service or administration, please call 949-8699.

Alternatively, email [email protected] or visit https://cayman.cgigroup.com/contact for customer support.

Premium payments can continue to be made by credit/debit card via phone or alternatively, you may contact us for our banking details to make a direct deposit.

Home, Motor and Business Insurance

For queries related to claims, customer service or administration, call 949-8699.

Alternatively, you may email [email protected] for claims and general insurance queries, [email protected] for motor queries, and [email protected] for home and travel related queries.

Claims and other forms are available online at https://cayman.cgigroup.com/resources

Premium payments can continue to be made by debit, Visa or MasterCard via phone, or via online banking at Butterfield, Cayman National, CIBC First Caribbean, Scotia and RBC Royal Bank. Please ensure that you select “British Caymanian Insurance Company Limited” as a bill payee and reference your policy number.

Alternatively, you may contact us for our banking details to make a direct deposit.

Claims settlements will still be issued directly into a person’s account, once the relevant banking information is provided.

BritCay Pensions

Our Client Services Team can be reached as follows:

Email: [email protected]

Website: https://cayman.cgigroup.com/contact

Portal: BritCay Pensions Portal

Telephone: 949-8699

Fax: 949-0538

Pensions clients making payments online should select “Colonial Master Deed Cayman Islands” as a bill payee via online banking with Butterfield Bank.

BritCay Life

Our Client Services Team can be reached as follows: -

Email: [email protected]

Website: https://cayman.cgigroup.com/contact

Portal: BritCay Life Portal

Telephone: 949-8699

Fax: 949-0538

Mr. Cameron added: “As the situation evolves, we will continue to provide updates via our website, social media platforms and media releases."