Date |
ArticleType |
6/5/2020 |
Community |
Ritz Carlton, Grand Cayman - Tennis opens up again |
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Operational Guidelines Tennis as of June 4th 2020 RESERVATIONS, CHECK IN, AND ARRIVAL Reservations • Reservations must be made in advance by phone or email. No walk-ins will be accepted. • Guest must choose court surface (hard or clay) during reservation process. • During reservation, guest must pre-pay for the lesson by credit or debit card. • Guest will be advised to bring own racquet, towel, water bottle, and to bypass the shop and go straight to the court. Check-In and Arrival • Outdoor Check-in will be implemented. Guest will be checked in by Tennis Attendant at the court with required social distancing, taking their information and subsequently processing it in Spa Soft. • Rental Racquet will be provided only if necessary. Racquet will be sprayed with Sanitizer and a new grip will be put on before each use. TENNIS SHOP Tennis Shop Procedure • Only 2 people maximum may enter the Pro Shop at one time (1 guest + 1 staff member) • A station outside the Tennis Pro Shop will be set up with sanitizer, gloves, and masks. • Tennis Attendant or Tennis Coach will wear a mask and gloves to enter the shop. • Guest must wear a mask to enter and will be provided a mask if he/she does not have one. • All guests must use sanitizer before entering the shop • Disposable gloves will be available to avoid direct contact with merchandise • Shop will be sanitized after guest leaves (touch points like counter, door handle, debit card machine etc.) TENNIS LESSONS AND BALL CONTACT • Lesson time of 50 minutes will be strictly adhered to, to give the Coach and Attendant time to properly sanitize between each lesson. • Guests will not be allowed to touch any tennis balls - only the Tennis Attendant and/or the Coach are allowed to pick up balls • If the guest wants to practice serves, a disposable glove for the tossing hand will be provided to avoid direct contact with the ball • Towels will not be provided. • After the tennis lesson, fond farewells will remain at 6-feet apart, maintaining social distancing COURT CLEANLINESS AND OVERALL SAFETY PRECAUTIONS • Tennis Attendant will always wear gloves and a mask • Staff will wash their hands frequently throughout the day. • Stations with sanitizer, masks and gloves will be provided outside the shop and on the courts • Communication with the guest will be from at least 6 feet away, practicing social distancing, avoiding handshakes and any physical contact • Tennis Attendant will sanitize furniture and court tools (line brush and sweeper) before and after every session • Golf cart will be only for individuals or members of the same family, and will be sanitized before and after every use • Staff will clean and sanitize frequent touch points like doorknob, outdoor furniture, water dispenser, etc. every 2 hours • No staff member will touch or handle any of the guest’s tennis equipment.
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